Information Technology Infrastructure Library(ITIL)

ITIL is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.

ITIL is the most comprehensive approach to standardizing IT operations and improving overall management. It is currently used by thousands of companies worldwide with proven results. Most IT managers struggle with a lack of structure and a reactive mode of operation that accompanies a lack of processes and procedures. ITIL offers a solution for putting the pieces of the puzzle into place to take a more proactive approach to improving the IT organization’s performance.